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FAQ

Quick answers. Real ones.

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The vault

What is a vault?

Your vault is a private record of everything you own that has value. Each piece is photographed, identified, valued, placed in a real location (Home, then Room, then Box), and given a history that grows over time.

What can I put in it?

Anything with a market: cards, comics, coins, watches, jewelry, sneakers, art, antiques, instruments, memorabilia. If it's worth keeping track of, it belongs in your vault.

How does photo identification work?

You take a photo, and Google's Gemini models identify the piece, suggest a category, and estimate its value. You can correct anything it gets wrong, and your corrections are what get saved.

Can I get my data out?

Yes. Profile → Download Vault as JSON exports your whole vault on any plan, including the free one.

Is there a phone app?

Yes. Open the app in your phone's browser and add it to your home screen. It installs like a native app, works offline for what you've already loaded, and updates itself.

Provenance and transfers

What is a piece's history?

An append-only log of what happens to the piece: when it was added, appraised, moved, repaired, and sold. Entries are added and never silently edited, which is what makes the record worth trusting.

What happens when I sell a piece?

If the buyer is a member, you transfer the piece to them and its full history moves into their vault. You keep a record that you owned it and when it left. If the buyer isn't a member yet, they can join to receive it.

How do vouches work?

A vouch can only be left after a completed trade between two members. There's no way to vouch for a friend you've never traded with, so reputations reflect real dealings.

Pricing

Is it really free to start?

Yes. Free includes 25 pieces, 2 photos per piece, 10 AI pulls a month, provenance, transfers, and the Nexus. No card required.

Which plan is right for me?

Free is for getting started (25 pieces, 10 AI pulls a month). Regular ($9.99/month) holds your whole collection with 50 AI pulls a month, and lets you add studio work piece by piece. BYOK ($24.99/month) is unlimited everything if you bring your own Gemini API key. Pro ($49.99/month) includes everything with nothing to set up.

What's an AI pull?

One AI request that identifies, values, or researches a piece: a photo identification, a barcode lookup, a market check. Free includes 10 a month and Regular 50; BYOK and Pro are unlimited. They reset on the 1st.

How do pay-per-use add-ons work on Regular?

Add credits in packs of $5, $10, or $25. Studio features then come out of your credits: Holographic images and Authenticator checks are 99¢, Boardroom appraisals $1.99, Cinematic videos $2.99, and extra AI pulls 25¢. You're asked before every charge, refunded automatically if a request fails, and credits don't expire.

What's the difference between BYOK and Pro?

Both are unlimited. BYOK runs the AI on your own Gemini API key, so you pay Google directly for usage and $24.99 a month to us. Pro is $49.99 a month with the AI included, so there's nothing to set up.

What is the Founders Lifetime?

BYOK for a one-time $299, with no monthly bill, for the first 200 founders only. It includes everything in BYOK for as long as we run the service.

How do I cancel?

Open Billing in the app and manage your subscription through Stripe. Cancelling stops future charges, and your vault and its history stay yours.

Privacy and security

Who can see my vault?

Only you, by default. You choose piece by piece whether to share a public link, add it to your showcase, or make it visible on the Nexus.

Where is my data stored?

On servers we operate ourselves. We don't host your vault on an advertising company's platform, and all traffic is encrypted in transit.

Are my photos used to train AI?

No. Photos are sent to Gemini only to run the feature you asked for, like identifying a piece. We don't use them to train models, and we don't sell your data.

How do I sign in?

With Google, or with a one-time code sent to your email. We don't store passwords.

How do I delete my account?

Profile → Delete Account. Your vault, pieces, locations, and profile are permanently deleted after a 24-hour window, in case you change your mind.

For businesses

Can my shop or agency use it?

Yes. Pick the pawnshop, bookstore, or agency persona when you set up your profile. Organizations, with staff seats, multiple locations, and audit logs, are next on the roadmap.

Is there an API?

Not yet. An API is planned, along with webhooks for point-of-sale and claims systems. Tell us what you'd connect, and we'll build for it.

Still have a question?

Email us, and a real person will write back.

Email hello@collectorspocketbook.com